Before considering new office space, make sure you can get the connectivity you want at a price that fits your budget. Also consider that many office locations don't have all the options you may be expecting. We advise planning weeks in advance to change or add an Internet provider. You pay a premium for this, but the benefit is uptime is virtually guaranteed, and outages are in minutes per year rather than frequently hours or possibly days of outage in a year.Its specifically a problem when Im playing a game online or connected to my home VPN and have to keep reconnecting.
These services have what is called a Service Level Agreement (SLA) which provides guarantees of reliability and fast service restoration. Internet uptime monitor Im having intermittent issues with my internet and Comcast is about as helpful as youd imagine.These solutions are provided as a result of better quality equipment, redundancy, better monitoring of circuits, quick failover, and adequate staffing, better training, and also high priority of service response.Examples of such services include traditional T1 circuits, and now Lighttower, and Comcast Enterprise fiber products.These types of services require what they call "5 nines" reliability ( 99.999% ) uptime. These are services intended for customers for whom uptime, high reliability, and service responsiveness are of paramount importance. High reliability/ fast response/ high priority services.Verizon FIOS is excellent, but even so, we have seen rare situations where service was down for days. Comcast business does have outages that can be hours, and if you have an interruption on say a Friday night, you might not get service restored until sometime on the next business day (possibly not until later in the day). Generally these services are attractively priced, provide pretty good uptime, but service interruptions can and do occur. These services include Comcast “Business Class”, Verizon FIOS, all DSL services.These are business services which are slightly better than the home services, but essentially using the same technologies as offered to homes, but a good fit when low cost is higher priority than reliability, uptime, and high priority service restoration. Typically the speed of the connection is the most obvious factor, but there is more to consider. You may also have moved to a cloud-based mission critical business application and you want a secondary connection for redundancy.
You may be moving your office, or perhaps you need an upgrade in speed and reliability because you're going with a VoIP phone system. Not sure it would be any better if I was a business customer.We're often asked about the different options available for Internet access. A tap died at the pole outside my house and they fixed it within two hours. I never had an outage when I had business service, but I've had one since being a residential customer. That was a pain when I switched back to residential. If an address is listed as business, it takes an act of congress for them to change it back over to residential. That was awesome, but the service was so reliable that it really didn't come into play much.Ĭomcast classifies addresses in the system as either business or residential. There was never a wait when calling, either. They simply help you with whatever you're calling in about. The one nice thing about the business side is that when you call the support number, you get a US-based native-English speaking representative who isn't tied down with mandatory scripts to read. There is zero difference besides price and speed packages offered.
I've had both residential and business at my house.